Shipping, Delivery, Refund & Cancellation Policies
At novapoweronline.com, we are committed to providing a smooth shopping experience. Please review our policies below.
Shipping & Delivery Policy
We process and ship orders within 1-3 business days. Estimated delivery times vary based on location and shipping method chosen at checkout.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: Varies by country
Tracking details will be provided once your order has been dispatched.
Refund & Cancellation Policy
Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not been shipped. To cancel, please contact our support team.
Returns & Refunds
We accept returns within 14 days of delivery. The product must be unused, in original packaging, and in resellable condition.
- Return shipping costs may apply.
- Refunds are processed within 5-7 business days after receiving the returned item.
- Certain products, such as perishable goods or personalized items, are non-returnable.
For any return or refund requests, please reach out to our customer service team at support@novapoweronline.com.